Long after closing and moving into your new home, your relationship with Thomsen Homes will continue. Thomsen Homes' Client Support Team is available to answer any warranty questions you may have related to your new home. Additionally, we provide our homeowners with maintenance and care education, tips, and advice to help your home look its best for years to come.
During the first year in your new Thomsen Home, you're covered by Thomsen Homes' limited warranty coverage, plus the appliance manufacturers' warranties. Prior to closing, your Sales and Client Support Team will review the limited warranty coverage specific to your state.
After closing on your new home, if you notice a defect in your home that may be covered by Thomsen Homes' limited warranty coverage, simply utilize the Client Login on our website and enter your warranty claim on our custom online software. Every claim entered is processed in a timely manner with a response from your Client Relations Representative.
INITIAL WALK THROUGH & WARRANTY WORK DAY
An Initial Walk Through will take place 0-60 days after closing where your Client Support Coordinator will be available to answer any questions you may have and address any items of importance. Items that fall within warranty standards will be completed on scheduled Warranty Work Day. Thomsen Homes plans to have all trades/vendors present at the Warranty Work Day, so there is less need for you to take time out of your schedule to have warranty work addressed. The Warranty Work Day will take place 4-6 weeks after your Initial Walk Through.
YEAR-END WALK THROUGH
The Year-End Walk Through happens around the 10-11 month anniversary of your closing. This follows the same process as the Initial Walk Through, only this is the time we would address drywall repairs that fall within warranty standards. The goal is to have all warranty work completed by your 1-year anniversary!