Title: Manager of Field Operations (MFO)
Department: Operations Posting Date: December 10, 2021
Reports to: Director of Operations Salary Grade: Exempt
Overview:
- The MFO is responsible for construction operations within their designated building area of the market. The MFO will work closely with the Director of Operations, Master Scheduler, and other MFO positions within the market to ensure a consistent building process, maximize resources to meet production requirements, implement resource analysis tools to proactively eliminate bottlenecks, and drive accountability of internal and external team members. This position will have designated building area responsibilities related to all construction operational procedures, project completion, quality requirements, project profitability, as well as managing project starts within their area and a select few projects through completion. The incumbent will be expected to bring insightful analysis, process improvement, and creative and sound business ideas forward to better the team and department as a whole.
Key Accountabilities
- LMA – Leadership, Management, Accountability
- Lead by example
- Hold your team accountable
- Develop and utilize scorecards and other tools for high accountability of the team and self
- Keep scorecard numbers on track, and report out when they are off
- Callout and IDS issues immediately as they arise
- Lean into resolving conflict – immediately, in real time
- Resolve issues/conflict in integrity with the Drama Triangle process
- Give clear direction and set clear expectations
- Consistently communicate and tie each member of the team back to the company vision
- Operations Team Management
- Provide effective structure of resources/people and support to achieve production requirements
- Manage a team of Construction Managers and Assistant Construction Manager
- Hire, onboard, terminate, determine salary and structure, create PIPs when required, annual reviews, etc.
- Provide and implement development plans and growth opportunities for all team members to increase capacity and capability for future growth needs and succession planning
- Performance management with proactive approach
- Coach and mentor the team at all times
- Team goal creation and tracking in line with department goals
- Ensure the team is aware of code changes and differences between cities within each market
- Implement and hold team accountable to schedule update requirements and procedures
- Continual Team and Process Improvement
- Team and individual development
- Coach up and/or redeploy B and C players
- Change, refine, and implement new processes to increase effectiveness/efficiency
- Document, update, and maintain construction team processes to allow for consistency
- Project Start Management
- Coordinate project starts along with as necessary to maximize resources, hit completion deadlines, and set team up for success
- Monitor closing dates and project start capability to ensure the required information from other departments is ready when necessary to bring awareness as needed
- Set weekly project start goal, and report out on performance
- Project start entails excavation, foundation, backfill, flatwork, and framing
- General Project Management:
- Coordinate on site locations for lumber and truss deliveries for each of the projects
- Work with the Master Scheduler and other MFOs weekly to coordinate the following resources based upon project completion requirements while also maximizing productivity: framing, rough grade, and landscaping
- Problem solves project specific escalation issues and act as liaison between Operations and other departments as necessary
- Understand the big picture of projects in designated areas and other MFOs areas to successfully communicate priority when trade partners fall behind, and affect projects for multiple CM’s
- Monitor workload of the operations team and either
- Modify project split as deemed necessary with current designated area to balance load
- Submit a proposed modification to the DOO for an update to the development split
- Manage a minimum of 5-10 projects through the entire build process each year
- Based on project load, team performance, team changes, etc. this number may fluctuate
- Determine if/when schedule template modifications are required to set the Operations team up for success
- Project Timelines
- Consistently drives the team to improve upon completion dates and reduce the average project duration
- Monitor completion vs. closing dates and propose closing date changes to close sooner when able
- Support and mentor the team through tight schedule projects
- Remove roadblocks and help the team when asked to expedite schedules where subs are behind, not mobilizing, or working out of order any will therefore impact closing dates
- Product and Production Quality:
- Implement quality checkpoints throughout the project to ensure quality expectations are met
- Create and implement a rating system to monitor trade partner performance around quality and timeliness
- Maintain all completed properties to meet or exceed expected quality standards
- Maintain all lot inventory to assure they are presentable and within city ordinance requirements
- Trade Partner Relationship Management:
- Onboard new Trade Partners to ensure operational success and quality requirements
- Maintain productive relationships with vendors and contractors to meet or exceed objectives, realizing this could be an environment with friction at times
- Become a builder of choice from a trade partner perspective through relationship management, schedule accuracy, jobsite cleanliness, team professionalism, partnership commitment, etc.
- Provide direction and coaching to team members for decision making with elevated issues to aid in developing capacity and capability for growth needs
- Proactively forecast resource constraints through tools and conversations with the trades, construction managers, and master scheduler
Qualifications
- Education and/or Experience:
- Bachelor’s degree in Construction Management, or other related fields preferred
- Must have 5 – 7 years of construction experience. Ideally, incumbent will have operational experience in a combination of sophisticated mid to large-size companies with proven success of working in a dynamic environment as a General Super Intendent, Manager of Operations, or other similar level positions
- Residential experience preferred
- Must have 3+ years of directly managing staff with hire/fire accountability. Incumbent will be a strong inspirational leader who is committed to fostering a fun and challenging environment
- Strong background in PC hardware and software. Strong MS Excel, and MS Project and other related software skills necessary
- Must be a reliable individual who is a team player, has excellent customer service, with superior communication skills. Must have strong problem-solving skills and be able to work independently to complete projects from start to finish and within budget; and must be able to handle multiple projects in accordance with their priority
- Reasoning Ability:
- Strong analytical skills combined with strategic planning experience are essential
- Experience in managing resources through a complex scheduling and forecasting process and analyzing trends are important elements of this position
- High attention to detail, with an ability to recognize trends and patterns to prevent operational bottlenecks from occurring
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to direct and inspire others toward the achievement of department and company objectives.
- Ability to think broadly in terms of total company objectives and parameters.
- Analytical ability, creativity, and sound judgment within the areas of management responsibility.
- Organizational Skills
- Strong organizational skills are essential to keep track of production requirements, deadlines, and initiatives
- Systematic task management system to monitor and track requested actions, due dates, and projects
- Preparedness and systematic planning and scheduling with an ability to track and proactively communicate when deadlines need to be renegotiated
- Time management of self and others to ensure efforts and resources are being applied where the highest business value impact will occur
- Knowing personal limits will be essential in order to delegate effectively when required to meet demands of the role
- Miscellaneous Job Duties
- This role is on the Operations Team. The team is responsible for delivering a high-quality project on time or early by monitoring trade resource productivity, resolving issues, implementing change to better the process, and helping others as required for the business to be successful
- Other duties as assigned by the Director of Operations
Full-Time Position – Hours:
- 7:30am – 5:30pm
- Monday – Friday
- 50 hours (+/- depending on season)
Benefits
- 401(k) retirement plan with company match
- Health, dental, and vision insurance plans
- PTO and paid holidays
- Company truck
- Company cell phone
Compensation
- Based on Qualifications & Experience
Applications
- Please send your cover letter and resume to Katie@thomsenhomesllc.com
